Return & Refund Policy

Effective Date: 24/7/2026

At YUMA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

1. Return Eligibility

Eligible products may be returned within 14 days from the date of delivery provided that:

• The item is unused, unworn, unopened, and in its original condition.

• All original tags, labels, seals, manuals, and packaging remain intact.

• A valid proof of purchase (order number or invoice) is provided.

Items that do not meet these requirements may not be accepted.

2. Cosmetics, Skincare & Perfumes

Due to hygiene and consumer safety regulations, the following items cannot be returned or exchanged once opened, used, unsealed, or tampered with:

• Cosmetics

• Makeup

• Skincare

• Personal care products

• Perfumes and fragrances

Returns for these products will only be accepted if they are:

• Damaged upon delivery

• Defective

• Expired

• Incorrectly supplied

Customers must notify us within 48 hours of delivery and provide clear photographs of the product and packaging.

3. Clothing & Fashion Accessories

Clothing and fashion accessories may be returned if:

• They are unworn and unwashed.

• Original tags remain attached.

• They are free from stains, perfume, makeup, deodorant marks, odors, alterations, or damage.

• Original packaging is included.

For hygiene reasons, earrings, underwear, lingerie, swimwear, and similar personal items cannot be returned unless faulty.

4. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact Customer Support within 48 hours of delivery.

Please include:

• Order number

• Photographs of the product

• Photographs of the packaging

• Description of the issue

Following verification, we will arrange a replacement, exchange, or full refund at no additional cost.

5. Refunds

Once your return has been received and inspected, you will be notified of the outcome.

Approved refunds will be processed using the original payment method within 7–14 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

6. Exchanges

Eligible products may be exchanged for another size, colour, or identical item, subject to stock availability.

7. Return Shipping

Where the return is due to customer preference (eligible items only), the customer is responsible for return shipping costs.

If the return is due to a damaged, defective, or incorrectly supplied item, we will bear the return shipping costs.

8. Order Cancellation

Orders may be cancelled free of charge before they have been dispatched.

Once an order has been shipped, cancellation is no longer possible. Any eligible return must follow this Return & Refund Policy.

9. Non-Returnable Items

The following items are not eligible for return unless defective or incorrectly supplied:

• Opened cosmetics

• Opened perfumes

• Personal care products

• Gift cards

• Clearance or final sale items

• Items marked as non-returnable

10. Contact Us

For all return and refund requests, please contact:

Email: Yumatdshop@gmail.com
Business Hours: Monday–Thursday, 9:00 AM – 6:00 PM GST